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Bally Technologies and MICROS Partner to Improve Cocktail Service at Casinos

... integration with the Bally BOSS™(Beverage Ordering Service System) by Bally Technologies – a solution that permits slot players ... BOSS™ allow the casino to improve the quality of its customer service, stock its bar more appropriately, and better target customers ...

CEM Newswire - CEM Staff - 06/22/2011 - 08:47 - 0 comments - 0 attachments

Sino Group of Hotels Selects MICROS OPERA Customer Information System

... of Hotels in Hong Kong has selected the MICROS OPERA Customer Information System (OCIS) to centralize its guest profiles and ... Data Center, where MICROS will provide additional customer service and benefits. The MICROS OPERA Enterprise Solution is a fully ...

CEM Newswire - CEM Staff - 06/20/2011 - 13:10 - 0 comments - 0 attachments

Productivity vs. Customer Service: Can You Provide Both?

... at all times, but we also have to provide superior customer service. But can we do both effectively? If not, on which one should we ...

Story - CEM Staff - 11/02/2010 - 08:47 - 0 comments - 0 attachments

David Pokorny Appointed DEQ's VP of Customer Service

... the nomination of Mr. David Pokorny as Vice President of Customer Service. Mr. Pokorny will be based in Las Vegas and will be responsible for ...

CEM Newswire - CEM Staff - 12/06/2010 - 13:35 - 0 comments - 0 attachments

Theoretical Win: Taking a Closer Look at a Sacred Cow

Andrew Cardno In my last entrys, I discussed the shortcomings of measuring coin-in.  I will next take aim at the sacred theoretical wi ...

Blog entry - Anonymous - 07/30/2009 - 10:02 - 15 comments - 0 attachments

The AGEM Advantage

... also very concerned with providing excellent service for our operator customers and participating in the more charitable ... same time, our company will realize further value from its customer relationships and take game development and innovation to new ... secure JCM keyfob, Sentry 2.0 also helps to quickly settle customer disputes. Attendant messages are clearly displayed at the push of a ...

Story - Anonymous - 07/01/2011 - 00:47 - 2 comments - 0 attachments

Join Rymax Marketing Services in Celebrating International Customer Loyalty Month

... International Customer Loyalty Month is celebrated each April and serves as an important ... experience: Regardless of company size, positive customer service and brand interaction can be simple to do and has a lasting and ...

CEM Newswire - CEM Staff - 04/19/2011 - 06:18 - 0 comments - 0 attachments

The Other Customers

... Exceptional customer service is the life-blood of our business. We spend a great deal of resources ...

Story - CEM Staff - 07/06/2011 - 12:29 - 0 comments - 0 attachments

Betson Imperial Parts & Service Announces Distribuition Agreement with TransAct Technologies

... Betson Imperial Parts & Service, a leading distributor of gaming, amusement, vending parts and service ... of Betson who has a great reputation for excellence and customer service.” Under the terms of the distribution agreement Betson ...

CEM Newswire - CEM Staff - 01/26/2011 - 15:23 - 0 comments - 0 attachments

April 2011, Volume 9 Issue 4

... New Market Tax Credit ►Overcoming Customer Service Obstacles in Gaming ...

Issues - CEM Staff - 04/01/2011 - 06:41 - 0 comments - 0 attachments