... understand there is a perceived difference between poor customer service and good customer service, but what is the actual difference between ...
Story - CEM Staff - 03/01/2011 - 06:51 - 2 comments - 0 attachments
... to please their customers and fill their own pockets. Good service is a rarity even in more economically developed countries like Macau and Hong Kong. In the West, companies have lengthy customer service policies and employees receive training on how to treat their ...
Story - Anonymous - 06/02/2009 - 14:03 - 2 comments - 0 attachments
... the important decision to invest time and money into a customer service policy, their next step is to develop a strategic plan for training ...
Story - CEM Staff - 05/02/2011 - 07:22 - 0 comments - 0 attachments
... impressive growth by expanding its award-winning suite of customer-focused applications beyond the hotel market. Natively built using ... them the ability to achieve much higher levels customer service and satisfaction. And now, with the recent launch of their ...
CEM Newswire - CEM Staff - 06/02/2011 - 08:27 - 0 comments - 0 attachments
... was totally frustrated with the results of his table game customer service program. After a number of “optimal customer service” training ...
Story - CEM Staff - 04/01/2011 - 05:49 - 0 comments - 0 attachments
... Simplicit-e Gaming Solutions (Pty) Ltd. an Approved JCM Service Center for Africa and the Indian Ocean Islands. Under the agreement, ... product in the field and at Simplicit-e workshops, train customer support technicians to fully understand and service JCM products, and ...
CEM Newswire - CEM Staff - 06/07/2011 - 08:14 - 0 comments - 0 attachments
... Form and Description Bally Technologies: Service Tracking Manager™ (STM) Nomination Form ... Nomination Form and Description slotViz Graphs and Customer Quotes FutureLogic: GEN3 Evolution® ticket printer ...
Page - CEM Staff - 07/12/2011 - 13:40 - 0 comments - 0 attachments
... first gaming company to provide access to direct 1-to-1 customer support and service interactions through Facebook, the world’s most popular social media ...
CEM Newswire - CEM Staff - 02/18/2011 - 07:19 - 0 comments - 0 attachments
... integration with the Bally BOSS™(Beverage Ordering Service System) by Bally Technologies – a solution that permits slot players ... BOSS™ allow the casino to improve the quality of its customer service, stock its bar more appropriately, and better target customers ...
CEM Newswire - CEM Staff - 06/22/2011 - 08:47 - 0 comments - 0 attachments
... of Hotels in Hong Kong has selected the MICROS OPERA Customer Information System (OCIS) to centralize its guest profiles and ... Data Center, where MICROS will provide additional customer service and benefits. The MICROS OPERA Enterprise Solution is a fully ...
CEM Newswire - CEM Staff - 06/20/2011 - 13:10 - 0 comments - 0 attachments
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