Casino Enterprise Management

Las Vegas, NV (February 13, 2014) — Hoosier Park Racing & Casino in Anderson, Ind., recently became the second racetrack casino in Indiana to install Kai™, a new customer service and employee management solution from Acres 4.0. “Service is what makes or breaks a casino in our market,” said Todd Berendji, senior director of operations for Hoosier Park. “After seeing how much Kai helped improve customer service at our sister property Indiana Grand Racing & Casino we knew we had to have it, too. The new system helps us continue to focus on customer service and providing our guests the award-winning entertainment experiences they’ve come to expect.”

Kai helps casino operators improve the customer experience by automatically connecting employees to customers who need help. Replacing the expensive, burdensome, and archaic radios most casinos use to communicate across the property with simple mobile devices, Kai tells employees which customers need service, what those customers’ names are, where those customers are inside the casino, and what those customers need help with. Kai also helps supervisors and managers by letting them monitor employee activity and customer service levels in real-time, as well as analyze historic performance information for better floor management and more accurate employee performance reviews.

“Unlike our previous process, Kai offers us accurate, concrete service performance data and how it compares to other days, shifts or even team members,” said Berendji. “My supervisors can now offer positive feedback immediately if they see a team member’s time exceeds our goals. It is amazing to watch how empowered and happy everyone has become now that they have the information they need to really excel at their jobs.”

Acres 4.0 Chief Operating Officer Roy Corby noted the importance of accurate customer service data: “Casinos have never had an easy way to accurately track customer service times and employee performance. Kai has changed that. Now, you can see your current jackpot time and how it faired to last week instantly, along with any other configurable service event you’d like to see. Providing this kind of accurate and consistent reporting for customer service on the slot floor is only just the beginning. When Kai expands into other areas of the casino resort – like drink service and valet – we’ll have an even more holistic view of our customers’ experiences and where we can improve our offerings.”

About Hoosier Park Racing & Casino:
Hoosier Park Racing & Casino was recently ranked as the Indianapolis Area’s Most Popular Attraction for the fourth year in a row by the Indianapolis Business Journal and holds multiple awards from industry publications for customer service, entertainment, gaming and dining. Hoosier Park Racing & Casino, a fully integrated gaming and racing facility, features 2,000 of the latest slots and electronic table games and a 7/8 mile oval horse track offering live harness racing each year. Simulcast wagering is offered year-round at Hoosier Park Racing & Casino, the Winner’s Circle Pub, Grille & OTB in Indianapolis and two off-track betting facilities located in Fort Wayne and Merrillville, Ind. For more information, please visit www.hoosierpark.com.

About Acres 4.0:
Acres 4.0 designs cutting-edge casino products that allow operators to take advantage of the newest consumer technologies today rather than years down the road. These innovations allow immediate cost savings and enhanced customer experiences at a price casinos can easily integrate into their existing budgets. For more information, please visit www.acres4.com or hear what our customers have to say at ilovekai.acres4.com.