Casino Enterprise Management

Last month we discussed the importance of a properly conducted regulatory investigation and some of the challenges involved with getting them right. In this article, we will discuss the equally difficult task of presenting the data and information gathered during the investigative phase into a logical, coherent, well-documented and comprehensible written report.

Wilson dives into how volatility can affect operators’ hold budgets, how the Wilson Law of Bonusing affects that budget and the role randomness plays in the cycle. This is a continuation of last month's article on the study of a vicious cycle designed to pique your interest in game selection, slot math and risk (to both operator and player) and to make you think aout high-volatility, large-award games.

Douglas Florence, director of the gaming sector for NICE Systems, explains many aspects of effective table game management that will help maximize your casino’s profits in this Q&A. As a table games and security expert, Florence says the answer lies in automating table game management. Advice like this from a gaming professional doesn't come around every day!
 

The tasks of investigation and report writing represent the most difficult challenges faced by many regulators.  Discover effective approaches to regulatory investigations and suggestions for completing them expeditiously and professionally. Learn about everything from planning investigations and interviewing to dealing with criminal activity.

It’s no secret there is a great deal of confusion surrounding server-based gaming, networked gaming or whatever you want to call it in our industry. That’s why CEM developed a special guide to help create an open forum for discussion on all things server-based. The first edition of this special supplement sheds light on the confusion and mystery surrounding networked gaming, as our contributors share essays on their vision of networked gaming and what it holds for the industry.

It would be a great understatement to say that slot machines have changed over the past 10 years. The addition of rich multimedia sound, sharp, colorful graphics on crystal-clear LCD monitors, and eye-catching top-boxes featuring exciting bonus games makes the player’s experience more exciting. Add in the chance of a life-changing jackpot, and the player is not only entertained, but also has a chance to win something significant.

On Nov. 10, 2008, the minimum technical standards for gaming equipment used with the play of Class II games went into effect. The regulations taking effect mean something completely different to everyone involved with this process, from the tribal gaming regulator, the Class II gaming system manufacturers and the independent testing laboratory.

Determining the house’s mathematical edge in a game like roulette is quite easy. First, you determine the amount paid to the customer for every positive player outcome and the amount taken by the house for every casino positive outcome. Next, you take the difference between the two and divide it by the total number of possible outcomes.

The gaming industry has not utilized design patent protection as an avenue for protecting novel aesthetic features of its new products to the fullest extent possible—if it has done so at all. Without this protection, companies that manufacture and sell gaming equipment that incorporates novel aesthetic features cannot easily preclude slavish copying by their competitors.

Would you consider purchasing a customer relationship management (CRM) or business intelligence (BI) solution from a vendor that is not specifically a gaming company? Although it may seem strange, it is actually quite common to turn to a manufacturer outside the industry to find gaming solutions.