Articles

Gaming Operations

The Class II Debate and the Manufacturer’s Technical Standards Work Group

By Robert Ambrose

Author: 
Robert Ambrose

If the proposed regulations currently being debated for Class II are approved, manufacturers and members of the Class II gaming community say the games will be slower, harder to play, unappealing to the customer, and the commercial integrity of the game product (games and technical aides) will be seriously compromised.

The Colorado River Decision

By Patrick B. Leen and Thomas C. Nelson

Author: 
Patrick B. Leen and Thomas C. Nelson

Much ink spilled over the impact of this decision, which has been hailed as a resounding vindication of tribal sovereignty, and condemned as a fatal blow to federal oversight of tribal gaming. Aside from the back slapping and hand wringing, what exactly is the practical import of this ruling? Reportedly, the NIGC has cancelled some audits, and some tribes have politely told the NIGC to stay away.

Regulation News, February 2007

By CEM Staff

Author: 
CEM Staff

Read the news from gaming regulation in February 2007. Included is news about an in-house gaming law for South Carolina, licence approvals for Pennsylvania businesses, and information about the third annual Pennsylvania Gaming Congress & Racing Forum.

The Four Pillars of Surveillance Part 1: People

By Willy Allison

Author: 
Willy Allison

How do you rate the health of your surveillance operation? A few years back, I developed a model for surveillance management called the Four Pillars of Surveillance. The model was essentially a guide to help review and measure the state of the operation.

The Importance of Live Game Player Tracking System Variables

By Bill Zender

Author: 
Bill Zender

Today, several good computerized systems are available for tracking live game players. Yet, years ago computerized tracking systems were very inaccurate, somewhat inflexible, and operated from truncated entities separate from slot tracking systems and other systems of the resort/casino handling hospitality and point-of-purchase requirements.

O’ Fortuna! What Players Really Want

By John Acres

Author: 
John Acres

Each of us wants to be important and special. Each of us worries about being neither. Our lives are defined by endless cycles of achievement, joy, failure, and sorrow. How much we achieve or possess is irrelevant. I want more than I have and so do you, so does everyone else. I worry about losing what I have and so do you, so does everyone else.

Decision Support Systems Deliver Analysis, Insight, Action—Revenue

By Roland Hill

Author: 
Roland Hill

The saying goes “knowledge is power,” so as a marketer, having more information at your fingertips is better than having less. While the practice of data mining and storage has become increasingly popular and affordable, the numbers and figures it unveils and records isn’t worth much if it isn’t cultivated into insightful, operative information.

Regulation News, January 2007

By CEM Staff

Author: 
CEM Staff

Following the U.S.’s recent passage of the Unlawful Internet Gambling Enforcement Act, Germany’s federal states are in deliberations over banning Internet gambling within the country. Although the European Gambling Commission is encouraging a European gambling market, German state ministers have opposed new regulations targeted at protecting their extensive monopoly as lottery operators.

An Unlevel Playing Field: “Comping” Paybacks

By Pat Leen and Tom Nelson

Author: 
Pat Leen and Tom Nelson

One of the highlights of G2E 2006 was live demonstrations of downloadable game technology. In nearly a blink of an eye, one game was replaced by another, even down to the line and denomination information on the button panel. The days of cumbersome, labor intensive change outs are on the cusp of a permanent fade to black, much like the horse and buggy of yore

How to Lose a Customer in Four Easy Steps

By Stephanie Maddocks

Author: 
Stephanie Maddocks

If you have a product or service to offer, having customers is important. You have competition. It’s not always about the money. Staff reductions and higher hold percentages may seem like lucrative ways to boost the bottom line, but these and other short-term gains are a sure-fire ways to alienate customers and ruin your reputation.